A Fish Story
On April 24th, the Morinville Rotary Club was treated to Wendy McDonald's presentation, "A Fish Story". Wendy is an accomplished trainer and adult educator with over twenty-five years experience in staff training and leadership development. She is currently Development Director for the Alberta Association for Community Living. She is a past President of the Rotary Club of Edmonton Mayfield. Currently Wendy is a member of the Rotary District Training for Rotary District 5370 and Chair of the District 5370 Employment Partnership.
Wendy's presentation was on Pike's Place. Pike's Place became famous without advertising but through making a decision to buy a business without any business experience. During the first staff meting the owner asked what the staff wanted out of their jobs. One staffer said he wanted to be famous and they all agreed. The first action after this decision to be famous was to change the business name to "Famous". Secondly, they decided to change how they treated each other and their customers. The coached each other and held each other accountable on their conduct and customer service. They adopted four rules that translated into a very successful business and improved the personal lives of the staff as well.
Play - They looked at how to become more efficient with how they moved and have fun doing it. Play looks at how to bring the light side, energy and enthusiasm of ourselves to a task that has to be done.
Make their day - How are we making the day of our fellow workers and members. What are we doing to make an exceptional experience. Be authentic. Be intentional.
Be there (be present) - the electronic age is making this difficult. You have to commit to this principle and choose to focus on where you are and who you are with.
Choose your attitude - (it's a simple choice) emotion is a physiological response, but behavior is a choice. Ask yourself what you are contributing to or contaminating with your attitude.
Thank you Wendy for your inspiring words and encouragement!