Speakers

Bio: Jim Rohrer spent much of his career working for Sears retiring as Vice President, Customer Satisfaction. He likes to point out that he worked for Sears when it was a great company. His reputation was built by transforming low performing stores, a region and a division. His strategy for developing high performing units was always focused on improving the performance of people.

His presentation takes us through Sears beginnings, the glory years, and the years in which things were slipping. He points out how the success was built and how it declined. Jim has been a Rotarian for 20 years. After working for a company which lost its vision, Jim has served Rotary District 5450 as District visioning chair for 6 years.