May 1, 2024
Manchester Country Club
7:30am
 
Tom Raffio
President & CEO | Northeast Delta Dental

Tom Raffio has served as President & CEO Of Northeast Delta Dental since 1995. Before joining Northeast Delta Dental, he was Senior Vice President of Delta Dental of Massachusetts and Director of Group Healthcare Management Reporting at John Hancock Insurance.

Since he took the helm, Northeast Delta Dental has grown from 300,000 to 1,055,000 subscribers, revenue has increased from $57 million to more than $483 million and the company workforce has expanded from approximately 50 to 200 employees, earning a reputation as “Employer of Choice.”

Tom oversaw the creation of the Guarantee Of Service ExcellenceSM (GOSESM) program, backing up seven facets of service with customer refunds—the first such comprehensive program in Northern New England. He also spearheaded the creation of the Northeast Delta Dental Foundation, which supports oral health programs each year by investing several hundred thousand dollars.  One of his proudest accomplishments was helping to pass a law providing dental benefits to adult Medicaid recipients, after 25 years of advocating, lobbying and educating with other proponents.      

Tom is an engaged civic leader, serving on numerous boards and has authored several publications, most recently, “Stories From The Starting Line.”

He earned an undergraduate degree at Harvard University, an MBA from Babson College, and designation as a Fellow of the Life Management Institute (FLMI).