Java Anyone?
Posted by A. Gabriella Fraser
Peter Rounce, Operations Manager for Coffee Cay Ltd., owners of Starbucks Coffee in The Bahamas, recently visited the Rotary Club of Nassau Sunrise to talk about the importance of exceptional service.
Peter Rounce, Operations Manager for Coffee Cay Ltd., owners of Starbucks Coffee in The Bahamas, recently visited the Rotary Club of Nassau Sunrise to talk about the importance of exceptional service. In particular, the need to raise the standards of service throughout the country.
He emphasised that one of the biggest challenges that the industry faces, is to rid itself of the insidious attitude of entitlement that is exhibited by too many service workers. This attitude he says continues to hurt our services industry.
The Starbucks Executive added that it was important for employers to find ways to motivate and to encourage their workers. To identify ways to cultivate in their workplaces a culture of pride in good service.
"Service of the highest possible quality is or daily goal at Starbucks," explained Rounce, who stated that as a result of their company's commitment to this goal, "Starbucks Bahamas is recognised among the best service providers of Starbucks enterprises worldwide".
He emphasised that one of the biggest challenges that the industry faces, is to rid itself of the insidious attitude of entitlement that is exhibited by too many service workers. This attitude he says continues to hurt our services industry.
The Starbucks Executive added that it was important for employers to find ways to motivate and to encourage their workers. To identify ways to cultivate in their workplaces a culture of pride in good service.
"Service of the highest possible quality is or daily goal at Starbucks," explained Rounce, who stated that as a result of their company's commitment to this goal, "Starbucks Bahamas is recognised among the best service providers of Starbucks enterprises worldwide".