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Dr. Rhoda Ansah Quaigrain Introduced by PDG Nancy. Dr. Quaigrain holds a PhD from the Department of Civil Engineering, U of Manitoba. She is currently working as a Research Associate in the department. Eight years of extensive research experience in Performance Benchmarking, Health and Safety, and Disability Management. Her current project is in partnership with the Construction Safety Association of Manitoba, Manitoba Heavy Construction Association, Manitoba Federation of Labour, Construction Association of Rural Manitoba, and the Manitoba Homebuilders Association. Dr. Quaigrain was also a member of the Senate Committee on Curriculum Changes at the U of Manitoba for three years during her PhD and the Events and Planning Committee. She also, collaboratively, started the Ghana Students Union at the U of Manitoba and led the group for three consecutive years. She has also acted as a consultant on Occupational Health and Safety projects in Manitoba. Through her established networks with key institutions in Manitoba, she was recommended to consult on a research project with four key safety institutions in the province of Manitoba on standardizing Workplace Health and Safety training policies in the province. Organizational partners on the project included the Manitoba Building Trades, Safe Work Manitoba, Workers Compensation Board of Manitoba, Construction Safety Association of Manitoba, and the Manitoba Institute of Trades and Technology. Additionally, she has nine years of teaching supervisory experience gained from varying positions as sessional lecturer and teaching assistant in Construction Engineering and Infrastructure Management, Engineering Economics, Engineering Communication at the U of Manitoba and the Kwame Nkrumah University of Science & Technology in Ghana. Dr. Quaigrain has developed an online Return to Work Benchmarking Tool. Her presentation described the reasons for the development of the Tool as well as some insight into how the Tool works in a real-world setting. The construction industry is among the most hazardous industries, it is a main contributor of workplace accidents. Due to this fact, Health and Safety is paramount in construction. The primary focus is on injury prevention and education. What happens when prevention fails? If a worker does not return to the workplace within 6 months of an injury, the probability of returning to work reduces by about 80%. The area of Disability Management (DM) / Return to Work (RTW) evolved out of a need to address discrimination against disabled people and ensure a timely and safe return of injured workers. RTW programs are based on a workplace prevention and remediation strategy that seeks to prevent disability from occurring or, lacking that, to intervene early following the onset of disability. Most construction workplaces seem unwilling or unable to implement RTW. There must be a change in perception and a focus on employees to drive change. Less than 1/3 of construction companies had a RTW program. The online Tool allows companies to assess their performance and provides a blueprint for those companies to draw up their own RTW plan. The online Tool aims to address the lack of free, accessible web-based tools that construction workplaces can use to benchmark their DM and RTW programs. The development of this online Tool also aims to address the limited adoption of these tools by construction companies in Manitoba. Reaching these goals will address the lack of empirical evidence on the actual DM and RTW performance of the construction industry in Manitoba. The Purpose of the Benchmarking Tool: • Benchmark existing DM/RTW programs. • Provide immediate assessment of performance and recommendations for improvements. • Support continuous improvement of DM/RTW programs and intercompany learning. All information in the Benchmarking Tool is anonymous. There are two streams in the make-up of the Tool. 1. DM/TRW Survey > 11 indicators > 91 Practices (Building Industry Construction) > 75 Practices (Heavy Industry Construction) 2. DM/RTW Metrics > 25 Metrics (Building Industry Construction) > 15 Metrics (Heavy Industry Construction) This will provide an immediate assessment of where they are with their current programs. They can also compare how they stand versus other companies in Manitoba. They will get recommendations on how to improve their performance. The different versions of the tool reflect the unique characteristics of each construction industry. Building Version: https://www.constructionsafety.ca/csam-return-to-work-benchmarking-tool/ Heavy Version: https://mhcaworksafely.ca/resources/return-to-work-tool/ The Benefits of the Benchmarking Tool: • Provides immediate online assessment of performance. • Highlights strengths and weaknesses, making it easier to focus resources on needed improvements. • Encourage companies to perform and address long-standing deficiencies. • Identifies practices with the greatest potential for bottom-line impact and focuses on adopting them. • Identify methods and practices required to improve performance. • Encourage a culture of continuous improvement and learning among managers and throughout the company. • Determine underperforming practice areas and practices. • Provide opportunity to benchmark against other companies. For more details, please contact Dr. Quaigrain directly. Rhoda.Quaigrain@umanitoba.ca or To learn more about this survey, how it works, and how it can help you manage and improve your return-to-work program, join CSAM and the University of Manitoba for a lunch and learn via Zoom on July 26 from 11:30 a.m. to 12:30 p.m. You will also have the opportunity to interact with the research team and ask questions about this new resource. Click here to register. Q/A. Q. PDG Nancy M. How many companies involve themselves in this process? Is it compulsory? A. This is all voluntary. The use of this Tool is not a requirement in the construction industry. Workers Compensation Board (WCB) has an incentive program for companies to develop a RTW program. They are able to access a rebate on their WCB premiums. Q. Nancy H. Please speak about some of the positive feedback you have received from early adopters of the Benchmarking Tool. How they have talked positively about having disabled workers. A. Recruitment Practices is a good example of this. They opened up their hiring practices to include people with learning disabilities. The productivity of these employees has outweighed the level of other workers. If it wasn’t for this project, these individuals would not have received this opportunity of employment. The cost of accommodation for the disabled employee is exaggerated a lot of the time. This is usually just based on assumption. Q. Lloyd T. This question most likely just applies to Heavy Industry: rail line, Hydro projects. Did you draw any comparison regarding uptake of the survey for rural vs. urban companies? A. This direct comparison was not completed. Hopefully in this phase this will be able to be accomplished. From analysis of the first phase of this project, her PhD study, she was able to determine that smaller companies actually had a higher performance than medium and larger companies. Smaller companies were very proactive with their RTW programs. Smaller companies tend to be more family based. They were willing to go through the extra process to get people back to work. Q. Jagdish K. How is this program funded? Is it industry and government or industry itself? A. The WCB is trying to answer this itself. One way of cutting the cost for companies is the WCB incentive program. Companies that prove that they have an ongoing program can receive a premium rebate. Setting up a RTW program: a significant number of the programs are incorporated under Health and Safety. The cost of uptake is not as significant as originally thought. WCB has consultants available as well as workshops, all part of the WCB premiums. This is a way to promote the DM/ RTW programs and also reduce overall the costs for companies. Nancy H. thanked Dr. Rhoda Quaigrain for addressing the club tonight. Nancy pointed out that the presentation helped to make us aware of a population and employment base that has not really been considered in the construction industry in the past. Nancy hopes that anyone in the club that is in the construction industry can get involved in this project. Thank you for making us aware of this worthwhile research. Note: Dr. Quaigrain is originally from Ghana. Of interest here is that Jagdish was in Kpando, Ghana for 3.5 years developing schools from 1965 to 1968 before he came to Canada. One of his students was a graduate from McMaster University and worked with Jagdish at the U of Manitoba for 12 years. Jagdish also recalled being asked to be a keynote speaker for the Ghana@60 Celebrations (2017). He was presented a Certificate of Appreciation at that golden anniversary of Ghana’s independence. |