911 - E-Comm

When to call 9-1-1, how 9-1-1 works, the difference between an emergency and non-emergency reporting, accidental calls, and general public safety information.

E-Comm is the first point of contact for 9-1-1 callers in 25 regional districts in British Columbia, handling over 1.8 million 9-1-1 calls a year (99 percent of B.C.’s 9-1-1 call volume). E-Comm also provides dispatch services for police and fire departments and operates the largest multi‐jurisdictional, tri‐service wide‐area radio network in the province used by police, fire, and ambulance personnel throughout Metro Vancouver and parts of the Fraser Valley.

Established in 1997 under the provincial Emergency Communications Corporations Act, E-Comm is owned by the municipalities and public safety agencies it serves. Operating from a purpose-built facility, E-Comm is recognized nationally as an industry leader whose defining mission is to help save lives, protect property, and to build partnerships that help create safer communities in British Columbia.