DAN MISTURA was the sole owner and president of companies providing personnel services. One firm did executive search, another placed administrative and office management. He also operated a temporary help firm and an organization that supplied staffing at hospitals and nursing home care. The company had seven locations in Michigan and branches in Atlanta, Dallas, and Tampa.

Dan is also a mentor for Score, which is a nationwide nonprofit organization dedicated to the information, growth, and success of small business. Score is a resource partner with the U.S. Small Business Association. Score mentors provide free, confidential business counseling as a public service to all types of business. Since its’ founding, Score has provided aspiring entrepreneurs and small business owners with practical, real world advice for starting and managing a small business.

Dan will discuss “How to Provide Successful Customer Service.”  What steps are needed to operate a customer service system. What are the basic needs of customers and what ways can you keep customers. There are reasons for poor service and how to manage complaints. If you want your service to be good, hire good people. Dan will cover the techniques on how to recruit, interview, and hire the best persons available to provide excellent customer service.