Posted by Tim Neubert on Sep 30, 2026
Heather Butler, 9-1-1 Coordinator for the DeKalb County ETSB (Emergency Telephone System Board), shared lots of great information with the club during her presentation this week.
 
Heather started her presentation with a few quick tips that we should all keep in mind:
  • Store emergency medical information and emergency contact in your phone; make sure you are sharing this information.

  • Set up a profile at www.emergencyprofile.org; when emergency information is shared in phone or via the profile, dispatchers receive this information via RapidSOS.

  • Check your phone setting to see the ways 9-1-1 can be called.

The DeKalb County ETSB has 11 members:
  • DeKalb County Sheriff’s Office, as designated by the Sheriff.

  • DeKalb County Sheriff’s Office PSAP, as designated by the Sheriff.

  • DeKalb Police Department, as designated by their City Manager/Mayor.

  • DeKalb Police Department PSAP, as designated by their City Manager/Mayor.

  • DeKalb Fire Department, as designated by their City Manager.

  • Sycamore Police and Fire Departments, as designated by their City Manager/Mayor.

  • Sandwich Police and Fire Departments, as designated by their City Manager/Mayor.

  • NIU Police Department, as designated by a Vice President or their designee.

  • Public Member for Northern Rural Communities, as designated by the Sheriff.

  • Public Member for Southern Rural Communities, as designated by the Sheriff.

  • DeKalb County Board Member, as designated by the County Administrator.

The mission of the DeKalb County ETSB is to efficiently and equitably administer 9-1-1 surcharge funding to its 9-1-1 Public Safety Answering Points (PSAPs) to provide reliable state-of-the-art 9-1-1 infrastructure for the professional and effective dispatch of first responders to meet the public safety needs of the citizens, students, motorists, and visitors of DeKalb County.
 
Each PSAP will have the necessary 9-1-1 infrastructure, equipment, network, staff support, supervision, training, and education to effectively respond to emergencies and efficiently dispatch calls for service.
 
The core responsibilities of the DeKalb County ETSB include:
  • ETSB Administration: Provide the framework, operating practices, budget, policies, and strategic planning functions of the ETSB.

  • ETSB 9-1-1 Coordinator: Provide and fund the position of ETSB 9-1-1 Coordinator for the administration of all ETSB operations.

  • 9-1-1 Administration: Provide the necessary funding to the PSAPs for the infrastructure and administration of 9-1-1 services.

  • Dispatch Services: Provide the appropriate funding of dispatch services to the PSAPs in terms of both equipment and personnel.

  • Training and Education: Provide funding for the training and ongoing education of Telecommunicators, PSAP supervisory staff, ETSB 9-1-1 Coordinator, and ETSB Board Members

Strategic Plan Areas of Focus include:
  • 9-1-1 Infrastructure: Provide and maintain a state-of-the-art Next Generation 9-1-1 System for DeKalb County. This includes the necessary equipment, network, redundant connectivity, mapping, upgrades, and IT support to effectively maintain the 9-1-1 system for maximum reliability and efficiency.

  • Computer Aided Dispatch (CAD) System: Provide and maintain a modern CAD system for the effective dispatch of calls for service and the accurate maintenance of 9-1-1 records.

  • PSAP Maintenance & Equipment: Provide funding for the necessary maintenance and equipment of each PSAP, to include complete workstations and related items.

  • Radio Dispatch Capabilities: Provide and maintain PSAP radio consoles for the dispatch of calls for service and provide funding for the maintenance of infrastructure items of the County radio system and fire station alerting systems.

  • PSAP Staffing: Provide reimbursement to the PSAP agencies for a portion of the wages of 9-1-1 Telecommunicators, with the percentage of wage reimbursement not to exceed the percentage of time spent on 9-1-1 calls.

  • Training and Education: Provide or fund the initial training, required certifications, and ongoing education for 9-1-1 Telecommunicators. Provide funding for attendance at professional development seminars, specialized training sessions, and state and national 9-1-1 conferences.

  • Mobile Communications: Provide funding for 9-1-1 equipment in mobile command vehicles for use during community events, mass gatherings and emergency situations.

  • PSAP Consolidation: Provide the foresight, planning, and funding for potential future PSAP consolidation measures within DeKalb County.

Heather explained that the ETSB is funded through phone line surcharges of just $1.50 per phone line (landline or wireless) based on billing address. ETSB receives about 91 cents of the $1.50. The ETSB also accesses grant funding. The State of Illinois has yearly grants available for consolidation and NG911. DeKalb ETSB received about $1.2M in consolidation grants when we went from four PSAPs down to two. The ETSB has also received NG911 grants for voice loggers, call handling equipment, EMD protocol integration, and indoor mapping of schools.
 
DeKalb County’s Public Safety Answering Points (PSAPs) include:
 
DeKalb Police Department
  • DeKalb PD

  • DeKalb Fire

  • NIU PD

DeKalb County Sheriff
  • Reminding police, fire, and EMS in county.

  • Also enter all warrants, OOP, and other hot files into state system.

Together our PSAPs support 12 law enforcement agencies, 13 fire and EMS agencies, and staff on average 35 telecommunicators. They answer more than 40,000 emergency calls each year and on average 130,000 non-emergency calls for assistance.
 
So what does the future hold? Heather and her colleagues from other counties are working on Next Generation 9-1-1.
  • DeKalb County is a part of a 9-county alliance called NINGA (Northern Illinois Next Generation Alliance).

  • Worked together to be one of the first in the state and in the nation to have NextGen911, an IP based 9-1-1 system replacing failing old copper phone lines and creating more resiliency and redundancy.

  • About 90% of our 9-1-1 calls are wireless, the remaining being VoIP and landline. Also receive digital alerts for alarms and crash notifications.