STARTEK

Topic: Founded in 1987, STARTEK is a leader in applied communications science and digital engagement.  Headquartered in Denver, Colorado, STARTEK employees 15,000 people who work at twenty-one engagement centers across U.S., Canada, Jamaica, Philippines and Honduras.  The services provided includes customer care, product support, inbound sales, customer retention, customer engagement consulting, back office, order management, social and email support, chat, data entry and data processing, account management, and collections.  Industries served include healthcare, telecommunications, media & entertainment, retail, technology, financial services, education and energy. 

Bio: Chris Higgins, the Engagement Center Director of Operations at the Grand Junction and Colorado Springs engagement centers.  Chris started his call career as an agent in Decatur, Illinois working with AT&T. His responsibility increased throughout his nine-year career running operations for Grand Junction, Colorado Springs and Enid, Oklahoma.  Chris also has experience with other business process outsourcing companies running major operations for Sony, ViaSat and 24-Hour Fitness.  He has been happily married for 25 years and is proud father of three daughters, two currently in college and one in middle school.