SMART 911 A FREE SERVICE FOR YOUR SAFETY!

ETSB Enhances 9-1-1 Response Capabilities with Smart911

DU PAGE COUNTY -- Smart911 is free for citizens and allows them to enter safety information online that is automatically displayed to 9-1-1 operators during an emergency

The Du Page Emergency Telephone Service Board (DuPage ETSB) 9-1-1 announces the launch of Smart 911 for use in DuPage County.

Smart 911 allows citizens to enter information online that they want to have delivered automatically to the     9-1-1 dispatchers in the event any participant dials 9-1-1. The additional data provided is far more extensive than what is typically available to 9-1-1 dispatchers and helps to improve results when rendering aid to 9-1-1 callers.

“Smart 911 strengthens and expands our current 911 service by providing us with critical information about callers, while enhancing our ability to locate and communicate with them. This will help us provide more information to 9-1-1 call takers, as well as first responders before they arrive on the scene,” said DuPage ETSB Chairman Patrick O’Shea. “Knowing why a victim is unable to speak, providing EMS with information about medical conditions, being able to supply a photo of a lost child immediately, will help us to better serve our citizens and save lives.”

"We are excited to add DuPage County to the rapidly growing list of leading emergency communication centers across the nation that support Smart 911,” said Todd Piett, Chief Product Officer at Rave Mobile Safety.  “The DuPage ETSB team is exceptional, and we look forward to working with them.”

Smart 911 provides citizens with the ability to enter information that they want to make available to 9-1-1 call takers through a secure web site at www.Smart911.com.

Information can include children’s photos, medical conditions, home addresses of mobile phone callers, disabilities or other rescue-related information. Smart 911 then delivers this information automatically with any 9-1-1 call to the call taker’s work station at participating Public Safety Answering Points (PSAPs).

The service, which is free to citizens, enhances response and supports improved incident outcomes, by providing responders with critical additional information. It also supports citizen demand for the ability to easily provide and manage special needs data.   Participants can register cellular and smart phones as well as land line telephones. 

“We strongly encourage those who live, work and visit DuPage County to register for this free service," Pat O’Shea added. "The information provided remains completely confidential and is only available to emergency responders during a 9-1-1 call. The information provided can help save lives."

About DuPage ETSB E911 Public Safety Answering Points [Communication Centers]

DuPage ETSB E911 has multiple Public Safety Answering Point [PSAPSs] locations to receive 9-1-1 emergency and non-emergency calls within the county.  The 12 centers dispatch throughout DuPage county including:

DuPage Public Safety Communications [DU-COMM] serving 34 DuPage public safety agencies

DuPage Sheriff’s Office Wireless PSAP

Addison Consolidated Dispatch Center

Bensenville PSAP

Bloomingdale PSAP

Bloomingdale Fire Protection District PSAP

Downers Grove/Westmont PSAP

Glendale Heights PSAP

Itasca PSAP

Oak Brook PSAP

Tri-State Fire Protection PSAP

Wood Dale PSAP

DuPage ETSB PSAPs handle over 900,000  9-1-1 calls for service each year.  Approximately 650,000 of these calls are from wireless devices.    

DuPage ETSB E911 and serves a resident population of over 932,541and a service delivery area of 333 square miles.  PSAP Communications Center personnel are committed to excellence in the delivery of those services while treating people with dignity and respect.