Posted by Al Anile
Quintin Marx, Owning Partner of New World Van Lines
 
Quintin Marx spoke on the Effects of COVID-19 in the Moving Industry. He explained that the family business began in 1919 by his grandfather as Economy Movers. In 1946 Mike Marx fell through a wooden back porch carrying a refrigerator. He was a cripple the last 13 years of his life. At 15 years of age, his son Ed received an exemption to work the business to support the family. After 101 years the business had expanded dramatically under the leadership of his parents since 1951. There are now 18 locations on 3 continents. New World Van Lines specializes in corporate re-locations and works with members of the Fortune 1000. 
  
Quintin is responsible for global operations from making sure that new safety requirements are in place and that his fleet has the necessary equipment and packing supplies for the job. Labor is assigned with the appropriate skills for each move. With the advent of the coronavirus global pandemic in March, NWVL was deemed an “essential” business. They had to change the way they worked in the personal space of a family to assure their safety as well as the safety of their clients. They had to wear masks, maintain distance to safely move their client’s belongings and to smile – hidden behind the mask, but heard in their voices. Often, the movers are the only ones the client knows in a new location.
 
Families find moving stressful and this pandemic laid on additional anxiety. The movers spend 4-5 days at the start to pack and 1-2 days at the destination home to place items, including a bottle of water on the nightstand, if that is what they noticed upon packing. Last year NWVL won the six major awards in the moving industry and are on track to win these awards again this year.
With their hundreds of employees, they have only had 3 COVID cases. There was no transmission from employee to employee, nor employee to client or vice versa. They have had to quarantine service centers for 14 days and move staff from other areas to help with the scheduled moves. In the headquarters location in Chicago, they had 142 workstations staffed and now there are less than 14 in the building every day. He applauded his IT department that was able to have computers moved to employee homes and to have the phones connected. Surprisingly, he found that his staff are more efficient working from home.