Major Kenneth Dill - Head of Bermuda Civil Service
Striving toward a Quality Public Service; At Your Service Bermuda. "To be sustainable, the Government and the Civil Service must strive to improve the quality of service, focusing on the results expected by the public"
I have held the view for a very long time that it takes a certain calibre of individual to choose to work for the Government; particularly those individuals, who early in their Government careers, make a conscious decision to become career Civil Servants. Because, in essence, to decide to be a career civil servant, in my view, translates into the notion that you have deliberately decided, in partnership with your colleagues, to work for yourself for the benefit of your country. There are over 6,000 Government employees, and approximately 1,800 of these are classified as Civil Servants. They work in 10 Ministries and Departments of the Government, and their all-encompassing Mission Statement is: "At Your Service Bermuda".
As part of my responsibilities for matters internal to the operations of the Civil Service, I continually encourage all members of the Civil Service to work for themselves - in partnership with their colleagues - for the benefit of this great country. At the end of the exercise, together - we will be able to declare - definitively and assuredly - that we are proud of the quality of our service; we are proud to be labelled a civil servant; and we are proud that, in theory and in practice, we are genuinely: At Your Service,
If we are to sustain a viable and effective public service, and indeed maintain a quality public service, we must re-affirm our role and core function, which is to provide an open and impartial civil service, which must always put the people's interests first. We must re-affirm and demonstrate on a continual basis the value of the public service, stressing integrity, objectivity and a
Effective leadership is critical. Training and development of our human resources is essential. Effective su
I can report that over the last two years the Civil Service has been moving towards this kind of meaningful change. The silo-based mentality is being dismantled, and replaced with a more collaborative approach, as we focus on operating as a corporate joined-up body, so that we may deliver our services effectively, courteously, timely, impartially and professionally. As we strive towards maintaining a quality public service, we must stay focused, have tough conversations and make tough decisions.
Against this backdrop, we must value our employees; treat them with dignity and respect; listen to - and when practical - act upon their recommendations. We must also improve our internal communication with our employees, and reward them for outstanding performance
As part of my responsibilities for matters internal to the operations of the Civil Service, I continually encourage all members of the Civil Service to work for themselves - in partnership with their colleagues - for the benefit of this great country.
At the end of the exercise, together - we will be able to declare - definitively and assuredly - that we are proud of the quality of our service; we are proud to be labelled a civil servant; and we are proud that, in theory and in practice, we are genuinely: At Your Service,