Tom McDermott from Metro Auto Auctions shared insights regarding success.  The following is an excerpt from the Metro Auto Auctions website:
 

Metro Auto Auction opened for business on January 5th, 2007 as a 6 lane auction on fifty acres. Since the beginning our auction has maintained a strong conversion rate with over 60 franchise dealerships and the largest independent dealer in the state anchoring the sale. We have the reputation as the dealer’s auction and business has thrived amidst the most competitive of wholesale markets and difficult economic times. In 2010, Metro added 2 lanes to become an 8 lane facility and was the only auction in the country to expand during that year. In June 2012 Metro opened a new facility in Lewisville, TX.

Tom McDermott owner and General Manager of Metro AA Phoenix, attributes the rapid growth to a simple yet powerful strategy,” Do what the competition does only better.” Each employee has internalized this strategy due to the bedrock principles of safety, integrity, charity, compassion, fun, enthusiasm, and diversity. Before a team member can begin employment, each employee is required to pass a comprehensive DVD series about customer service and the auction business.

Serving all the major markets in the West, Metro Auto Auction offers a complete range of services including: transportation, reconditioning, post sale inspections, financing, salvage, and specialty sales. We remarket dealer cars, financial institutions, credit unions, rental car companies and leasing firms. Metro Auto Auction is the largest dealer consignment sale in the West. You are invited to visit and discover why our dealers say we are "Simply Better."