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Tammy Smith, Deputy Director, Ottawa County Central Dispatch Authority Central Dispatch went live in 1991, moved to West Olive in 2009 (Fillmore) Serves all of Ottawa County: 17 Townships 6 Cities 1 Village 2 Universities
41 employees, 30 dispatchers 7 supervisors Handles police, fire and medical emergencies. Constantly staffing fire open houses, community expos and presenting in front of classrooms in all of our school districts. Newer technology - text messages to report emergencies. Need location and nature of emergency if a caller uses text. "Call if you can, text if you can't." Had 245 text emergencies in 2020. 104,656 calls in 2020. 86% came from cell phones. 808 calls per day average. 92% calls are answered in ten seconds or less (exceeds benchmark standard of 85%) 14,718 hang-ups last year! Average 40 per day. Dispatchers are required to CALL YOU BACK. If you do not answer, they'll send a text. If that doesn't work, they usually send an officer. 869 Silent Observer Tips last year. Smart 9-1-1 Create on line profile, share as much information as you like. When you use that device to all 9-9-1, whatever intelligence you entered is immediately available to first responders. It is in a secure data base. It cannot be accessed unless you call 9-1-1 and it only stays visible for 20 minutes. . Will give emergency responders what they need to help you in an emergency. All but 10 counties in Michigan have Smart 9-1-1, so your information goes with you when you travel in State. If you do nothing else, check into SMART 9-1-1. it cold make a big difference in the event you have a true emergency. |
