Bill Hooker's Primer on Process Mapping

At this week's meeting we had a great presentation on process maps from new member Bill Hooker. Bill spent the last ten years of his career developing quality systems using process mapping for General Electric. Bill has generously offered to develop process maps for this year's Taste of Hawaii 2014. Bill explained that we need to define process owners and figure out who is responsible for which process. Given that this year we will be without our equipment chair from the last five years, and our tent chair since forever, there seems to be a genuine need for organization and process definement so our club can develop a sense of teamwork and workability for our legacy event which has many complex logistics. 

Process mapping is defined as  Structural analysis of a process flow  by distinguishing how work is actually done from how it should be done, and what functions a system should perform from how the system is built to perform those functions. In this technique, main activities, information flows, interconnections, and measures are depicted as a collage on a large sheet of paper, with different colored 'Post-it' notes or slips of paper. This graphic representation allows an observer to 'walk-through' the whole process and see it in its entirety.